Hospital discharges
A safe, comfortable ride home or to the next level of care after a hospital stay.
Private-pay wheelchair & medical rides · Madison & southern WI
Welcome to Vital Transit. We treat every rider like family.
Wheelchair transportation in Madison, WI
Your Health. Our Ride. Our Mission.
Safe private-pay medical rides across Dane and Rock Counties — wheelchair-accessible vans and ambulatory rides to appointments, dialysis, discharges, and transfers. Offices in Madison and Eau Claire.
Hours: 6:00 AM – 11:00 PMServing all of Wisconsin
Request a ride →
Services
More than a ride… a brighter tomorrow
Non-emergency medical transportation in wheelchair-accessible vans or as an ambulatory ride.
Dialysis
Reliable rides to and from dialysis, including recurring standing schedules.
Doctor & specialist visits
Primary care, specialist, and follow-up appointments — picked up and dropped off on time.
Rehab & nursing home transfers
Transfers between hospitals, rehab centers, skilled nursing facilities, and home.
Therapy
Physical, occupational, and other therapy sessions, one-time or recurring.
Pharmacy
Trips to pick up prescriptions and medical supplies.
Wheelchair-accessible vans
Ramp/lift entry with 4-point wheelchair securement.
See our vehicles & safety equipment →
Ambulatory rides
For riders who can walk with or without a cane or walker.
See our vehicles & safety equipment →
For families & caregivers
Booking for Mom or Dad?
We know how much it matters that your loved one gets there safely and comfortably. Here's how we help:
- Door to the vehicle and back
We help your loved one from the door to the vehicle, and back again at the end of the trip. - A family member or caregiver can ride along
Just tell us when you book. - We call or text to confirm
We'll confirm the ride details with you by phone or text before the trip. - Our team speaks Somali and English
Call or text in whichever language is easiest for you.
Your first ride
What to expect on your first ride
Simple, friendly, and stress-free from start to finish.
- 1
Request or call
Send a request online, or call or text (608) 984-9807.
- 2
We confirm by phone or text
We'll reach out to confirm your pickup time and addresses.
- 3
Your driver arrives and helps you in safely
Wheelchair riders are secured with 4-point securement.
- 4
We get you there and back
To your appointment, and home again when you're done.
For Hospitals & Case Managers
A dependable transportation partner for your patients
We work with discharge planners, case managers, social workers, dialysis centers, and skilled nursing facilities across Wisconsin.
- Same-day and next-day discharge rides — call and we'll let you know availability right away.
- SNF and rehab transfers — hospital to skilled nursing, rehab, or home.
- Wheelchair or ambulatory — tell us the patient's mobility needs when you book.
Dialysis standing orders
Set up a patient's recurring dialysis schedule once and we'll keep the rides on the calendar, chair time after chair time. Call or email to set up a standing order.
Why Vital Transit
Care and safety in every ride
Respect. Dignity. Independence. Always.
Trained, screened drivers
Every driver is background-checked, drug-screened, and trained hands-on before driving riders.
Proper wheelchair securement
Drivers are trained on wheelchair ramp/lift operation and 4-point securement.
Clean, comfortable vans
Vans are kept clean and comfortable for every rider.
On-time communication
We confirm every ride and communicate clearly with riders, families, and facilities so everyone knows the plan.
Our vehicles
Our Vehicles & Safety Equipment
We run wheelchair-accessible Dodge vans with a fold-out ramp and tie-downs, and Honda CR-Vs for riders who can walk. Every vehicle carries safety equipment on board.
Wheelchair Van (Dodge)
Car / SUV (Honda CR-V)
Service Area
Serving Madison, Dane & Rock Counties
Private-pay and Medicaid medical rides across Wisconsin, with a focus on Madison, Dane County, Janesville, Beloit, and Rock County. Offices in Madison and Eau Claire. Call (608) 984-9807 or request a ride online to check your trip.
- Madison (main office)
Madison, WI - Eau Claire office
2809 East Hamilton Avenue, Unit 139, Eau Claire, WI 54701
City pages
Private-Pay Rates
Simple, transparent pricing
For riders paying privately. Call to book.
Wheelchair Van
$30 pickup fee
+ $3.00 per loaded mile
Sedan / SUV
$25 pickup fee
+ $2.25 per loaded mile
Loaded mileage is calculated from passenger pickup to destination.
Example: wheelchair van, 8 loaded miles = $30 + $24 = $54 (paid at pickup). We confirm your price when we confirm your ride.
Wisconsin Medicaid riders: book through MTM at 866-907-1493 at no cost to you.
Paying for your ride
Medicaid and private-pay riders
Book through MTM
Vital Transit is a Wisconsin Medicaid (MTM) network provider. Wisconsin Medicaid riders schedule non-emergency medical rides through MTM:
866-907-1493When you call MTM, you can ask for Vital Transit as your transportation provider.
Call us directly
Not on Medicaid, or need a ride Medicaid doesn't cover? Book directly with Vital Transit.
How payment works
- Medicaid rides through MTM: no cost to you. MTM pays us directly.
- Private-pay rides are paid at pickup. When you get in the vehicle, pay the driver by tap to pay (card, Apple Pay, or Google Pay), Zelle, or cash.
- No payment is needed when you book. We confirm your price when we confirm your ride.
Ridden with us? We'd love your feedback.
Book a Ride
Request a ride online
Send us your pickup, drop-off, date, and time. We'll call or text you to confirm — your ride isn't booked until we confirm it.
- Takes about two minutes
- Wheelchair, ambulatory, or sedan rides
- For same-day rides, please call
Request a Ride
Call (608) 984-9807
mohamed@vitaltransitwi.com
Hours: 6:00 AM – 11:00 PM
Wisconsin Medicaid riders: book through MTM at 866-907-1493.
Join our team
Now hiring drivers
Enjoy helping people? We're looking for friendly, dependable drivers.
Every driver is:
- Background-checked
- Drug-screened
- Trained hands-on in wheelchair ramp/lift operation & securement
Apply online in about 15 minutes. When you submit, your application comes straight to us.
FAQ
Frequently asked questions
Is this an ambulance or emergency service?
No. Vital Transit provides non-emergency medical transportation. If you are having a medical emergency, call 911.
I have Wisconsin Medicaid. How do I book a ride with you?
Wisconsin Medicaid rides are scheduled through MTM at 866-907-1493. Vital Transit is an MTM network provider, so you can ask MTM for Vital Transit when you book.
How much does a private-pay ride cost?
Private-pay rates are a pickup fee plus a per-loaded-mile charge, depending on the vehicle. See Private-Pay Rates above, or call (608) 984-9807 with questions about a specific trip.
Can you transport someone who stays in their wheelchair?
Yes. Our wheelchair-accessible vans use a ramp or lift, and our drivers are trained hands-on in 4-point wheelchair securement. Let us know about the wheelchair when you book.
Can a family member or caregiver ride along?
Yes. Just tell us when you book so we can plan for them.
What areas do you serve?
We serve all of Wisconsin, with offices in Eau Claire and Madison. Call (608) 984-9807 to confirm availability for your pickup location.
How far in advance should I book?
As early as you can, especially for recurring rides like dialysis. For same-day or next-day needs such as hospital discharges, call us and we'll let you know our availability.
What languages do you speak?
Our team speaks Somali and English.
People Driven. Community Focused.